Subject: Re: Update customer contact number, // 6222769908
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Wed, 16 Dec 2020 02:11:06 -0700 (MST)

Hi Team, 

As confirmed by Aramex this package has been lost by them. Please advise further, can we go ahead with refunding the customer here as the order is LIT as the case is pending since Oct 2020. 

Please look into this and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AbdulrahmanMoha" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "SanadZ" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "AhmadAlaw" <[email-masked]>, "Imran Masih" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Wednesday, December 16, 2020 1:26:48 PM 
Subject: RE: Update customer contact number, // 6222769908 

Dear, 

As per system, the shipment is lost in transit. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Sanad Zawaneh 
Sent: Wednesday, December 16, 2020 9:53 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Update customer contact number, // 6222769908 

Hello [ mailto:[email-masked] | 
@Imran Masih ] , 

Can you please handle this ? 

Thanks, 

Sanad 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 10:45 AM 
To: escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanad Zawaneh < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Update customer contact number, // 6222769908 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Please assist in getting an update on the below case, not receiving any update on this from Aramex. Customer's contact number is 0531903710, please assist in getting this delivered if the package is still with them as the customer is also saying that he is still waiting for the order until now. 

As per tracking on Aramex "Shipment status being reviewed" since Oct 7, 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "SanadZ" < [ mailto:[email-masked] | [email-masked] ] >, "AhmadAlaw" < [ mailto:[email-masked] | [email-masked] ] >, "Imran Masih" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 15:03:17 
Subject: Re: Update customer contact number, // 6222769908 

Hi Team, 

With reference to the tracking ID 46177199795, The order is In Transit since 10th Sept. Kindly arrange the delivery asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 December, 2020 11:09:23 
Subject: Update customer contact number, // 6222769908 

Hi Team, 

Problem Statement: Update customer contact number, 

Order Date-: Sep 9, 2020 

Order ID: 6222769908 

Tracking ID: 46177199795 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 10/09/20 but till now the order has not delivered to the customer, 

Customer's contact number-; 0531903710 

Address; 
Skaka-Al-Jawf-Sulaymaniyah district 
Prince Turki Al-Faisal Street 
House number 290 

so we request you to contact the customer on the updated contact number for the delivery schedule on your priority basis. 

​ 

Regards, 

Ataullah