Subject: Re: Store refund issue/ 6236925019
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: malik ismail <[email-masked]>, Centrepoint Dome <[email-masked]>, Centrepoint <[email-masked]>, Qazi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Wed, 16 Dec 2020 01:39:36 -0700 (MST)

Hi Team, 

Please advise further on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Centrepoint Dome" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Centrepoint" <[email-masked]> 
Cc: "Qazi Mohammed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 29, 2020 1:29:30 PM 
Subject: FW: Store refund issue/ 6236925019 

Dear team , 

Please be inform that we have return the both items in the store @ ORPOS on 4 th November 2020, Highlighted transaction are the return transaction .we can’t return the items multiple times at ORPOS , it can be happened due to system error. It’s not a cash refund it’s a credit card refund ,credit card refund is not happening from store level , please check the below return transaction and rectify the issue. 

	

STORE 	

CONCEPT 	

BUSINESS_DATE 	

REG 	

TRAN 	

ORDER_ID 	

ITEM_ID 	

TENDER_TYPE 	

AMT 	

ONLINE_COUPON 	

REASON 	

CASHIER 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2150 	

6236585422 	

161354914 	

CRDT 	

-21 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2039 	

6237956469 	

162816117 	

CRDT 	

-79 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1375 	

6236100515 	

162184850 	

CRDT 	

-75.2 		

Customer changed decision 	

173988 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6212 	

6236820135 	

162803367 	

CRDT 	

-581 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6208 	

6236925019 	

162549337 	

CRDT 	

-84 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6207 	

6236925019 	

162549337 	

CRDT 	

-84 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6206 	

6236925019 	

162643030 	

CRDT 	

-200 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6205 	

6236925019 	

162615626 	

CRDT 	

-420 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6204 	

6236925019 	

162620254 	

CRDT 	

-339 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6201 	

6236626875 	

162627290 	

CRDT 	

-245 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

112 	

6199 	

6236820135 	

162615624 	

CRDT 	

-492 		

Customer changed decision 	

148465 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1345 	

6236716967 	

161674887 	

CRDT 	

-184 		

Customer changed decision 	

173988 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1345 	

6236716967 	

161750316 	

CRDT 	

-184 		

Customer changed decision 	

173988 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1345 	

6236716967 	

161715955 	

CRDT 	

-184 		

Customer changed decision 	

173988 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1345 	

6236716967 	

161661876 	

CRDT 	

-184 		

Customer changed decision 	

173988 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

161408161 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

162211557 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

161688650 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

162145093 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

162201704 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

161706529 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

161688299 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

111 	

2063 	

6234181963 	

161678000 	

CRDT 	

-476 		

Customer changed decision 	

207161c 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1379 	

6236276025 	

162764833 	

CASH 	

-67 		

Customer changed decision 	

173988 

21140 	

CentrePoint 	

2020-11-04 	

108 	

1346 	

6236626875 	

161706181 	

CRDT 	

-44 		

Customer changed decision 	

173988 

Thanks & Regards, 

Saroj subedi 

Head cashier 

MCP DOME 

0566186590 

From: Manager Dome <[email-masked]> 
Sent: Sunday, November 29, 2020 10:35 AM 
To: Centrepoint Dome <[email-masked]> 
Subject: FW: Store refund issue/ 6236925019 
Importance: High 

Dear Saroj, 

Please check & do the needful. 

Thanks & Best Regards 

Subramanian / Mohammed Mikwar 

0546869789 / 0560444701 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 5:46 AM 
To: Manager Dome < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Store refund issue/ 6236925019 
Importance: High 

Hi [ mailto:[email-masked] | 
@Manager Dome ] , 

Please check and confirm on below. 

Customer name : Hani Nejm 

Contact no. 0542082036 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 4:36 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Store refund issue/ 6236925019 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6236925019 

The customer is claiming that he returned the item( 162549337 - Jaguar - Jaguar Classic Gold Eau De Toilette Vaporisateur for Men - 100 m) 2 Quantity at the store but the refund is processed only for the one quantity. 

Kindly assist us to process the refund. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 6:00:58 AM 
Subject: Store refund issue/ 6236925019 

Hi Team, 

With reference to order number: 6236925019 

Order date: Oct 29, 2020 

Item: 162549337 - Jaguar - Jaguar Classic Gold Eau De Toilette Vaporisateur for Men - 100 m, SAR168.00 

Store name: Centrepoint Al-amir Sultan -Jeddah 

The customer is claiming that he returned the item( 162549337 - Jaguar - Jaguar Classic Gold Eau De Toilette Vaporisateur for Men - 100 m) 2 Quantity but the refund is processed only for the one quantity. 

Kindly check and do the needful. 

Regards, 

Asjad. 

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