Subject: Re: Refund Not Processed #6243558114
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 00:16:43 -0700 (MST)

Hi Team, 

Please note that the customer is claiming that he returned the items from this order 6243558114 with the return request of this order 6244915533. 
After we checked on the BI publisher we could not find any unexpected items received at the WH. 

Please note that the amount to be refunded is 106.46 SAR. 
Kindly advise. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 16, 2020 12:34:04 PM 
Subject: Refund Not Processed #6243558114 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 18, 2020 
Order ID: 6243558114 
Child ticket; 1867807 
Return Tracking ID: 46382951016 
RMA: 1000208243 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 3 items and as per customer he returned the items under AWB 46383454305, delivered to the warehouse on 30/11/2020. Therefor according to the hybris the refund has been not processed yet, So we request you to check under AWB 46383454305, if you receive the items and do the needful. 

Regards, 
Samer