Subject: Refund Approval required
From: Srishty Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Tue, 15 Dec 2020 23:32:46 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1807220 
Child Ticket: 1865550 
Order Date: Nov 27, 2020 
Order ID: 9618103527 
Tracking ID: FP112920003973 
Total Price: AED 171 
Issue Description: Customer received the order and found that three items were missing. 

The Items: 
162182039 - - Strappy Embellished Slip-On Sandals 
162456160 - - Juniors Star Print 4-Piece Pyjama Set 
162595348 - - Textured Training Shoes with Hook and Loop Closure 

Case history: The customer has placed the order with a total of 25 items. As per our consignment we can see that all the items have been shipped however, the customer is complaining that three of the items were missing and not received. The issue was forwarded to the warehouse and as per them all the items have been shipped. 

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since March, 2020. This is the fourth order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Srishty