Subject: Re: WWD homecentre Damaged - 8394830294
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 15 Dec 2020 23:07:07 -0700 (MST)

Hi Team, 

Please assist in arranging the return or exchange for the customer on the below case. Already escalated to the concerned team however, no response on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 6 November, 2020 04:42:03 
Subject: Re: WWD homecentre Content issue 

Hi Team, 

Problem Statement: WWD homecentre Content issue 

Order Date : 30/07/2020 

Order ID: 8394830294 
Tracking ID: 00118000016754496 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 30/08/2020 but the item which they recieved is getting damaged, customer also provided us the picture of damaged item. it is under 1 year warranty. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque