Subject: Re: Missing items / Refund approval //Order ID: 6245075164
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Dec 2020 22:23:44 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 December, 2020 14:03:43 
Subject: Re: Missing items / Refund approval //Order ID: 6245075164 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 12:41:17 
Subject: Re: Missing items / Refund approval //Order ID: 6245075164 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 6 December, 2020 16:16:48 
Subject: Re: Missing items / Refund approval //Order ID: 6245075164 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 15:53:50 
Subject: Re: Missing items / Refund approval //Order ID: 6245075164 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 29 November, 2020 13:48:01 
Subject: Missing items / Refund approval //Order ID: 6245075164 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 21, 2020 
Order ID: [ callto:2000427632 | 6245075164 ] 
Tracking ID: 46382645223 
Total Price: SAR27 
Concept: MAX 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 10 items but as per the customer has only received 9 items, Under the consignment details we can see that all 10 items have been shipped from our side. 

The missing item is 
162136999 - - Embellished Fanny Pack with Zip Closure (quantity 1) 

Case history : The customer reached out to us on Nov 24 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 3/28/19 and this is his 35th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb