Subject: RE: EMI issue: Order Number 9618355958 Order Number 9615038235
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 04:56:44 +0000

@Seeta Seeta<mailto:[email-masked]>

Can you please try to raise a JIRA ticket for this first to check from the back end why it hasn’t been converted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 13, 2020 4:03 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: EMI issue: Order Number 9618355958 Order Number 9615038235

External email sender, please take precaution.
Hi Jessie,

Requesting you to assist us in the below case the ticket id is 1827344

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 December, 2020 17:30:21
Subject: EMI issue: Order Number 9618355958 Order Number 9615038235

Hi Team,

Kindly note that the customer has reported to us that with respect to the below orders the payment has not been converted into EMI

Order Number 9618355958
Order Number 9615038235

I have clearly stated in my email that I need you to make sure order number 9618355958 and order number 9615038235 have been requested online for EMI conversion.

The customer wants to communicate the Dubia First team as we did earlier in Sep 2020 to convert it into EMI as per the customer statement.

The customer contacted the bank however Dubai First said they can't help, they will convert only as per instructions from Centre point.

Customer history: The customer has been shopping with us since 12/6/2020 in bulk and has completed total 21 orders of more than AED 18000 till now.

We request you to pelase find the below customer details and do the needful.

Customer email: the customer is registered with two email [email-masked]<mailto:[email-masked]> and [email-masked]<mailto:[email-masked]>
Contact number: +971505565998

Regards,
Manish

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