Subject: RE: rejected refund case ID: 1628232
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 04:29:01 +0000

Hi Athar,

As per IT not able to initiate refund through the system. Need manual refund. https://landmark.atlassian.net/browse/REL-124512

Please confirm. order 6226482035

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Friday, December 11, 2020 9:33 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: rejected refund case ID: 1628232
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 6226482035, customer's refund was initiated on 10/30/20 2:10 AM but the refund status is showing as rejected.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Subject: rejected  refund case ID:  1628232

with the reference to the order ID: 6226482035

the refund got rejected 3 times , so i raised to jira team but it is so long and jira did not take sufficient action
it is like they forgot the case
Jira link:
https://landmark.atlassian.net/browse/REL-124512

please do needful.

regards
ammar asif
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