Subject: Refund Approval/Missing item - 6229187403
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 15 Dec 2020 21:28:06 -0700 (MST)

Hi Team, 

Please assist in getting a refund approval for the following missing item on the below case: 162032158 - - Juniors Crown Baby Walker 
Value of the item is SAR 179, as per courier they have delivered what they received, as per warehouse they shipped all the item in 2 containers. Case pending since oct, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Re: (Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 1/10/2020 
Order ID: 6229187403 
Tracking ID: SD000130822 
Assistance Required: Need missing item 
Child Ticket: 1570610 

Issue Description: Customer placed order for 13 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped/Delivered from our side while 1 item is cancelled. 

Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162032158 - - Juniors Crown Baby Walker SAR 179 

Regards, 
Shafeeque