Subject: RE: WWD Homecentre damaged item// 8201452363
From: Murugapandian Mani <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Akshay Berry <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Hckdelivery Dept <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Tejinder Singh <[email-masked]>
Date: Wed, 16 Dec 2020 03:43:22 +0000

Hi

Pls find the attached mail communication about this concern.

Issue already resolved  and received confirmation from delivery department.

Regards/Mani

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 16, 2020 6:04 AM
To: Akshay Berry <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Tejinder Singh <[email-masked]>
Subject: Re: WWD Homecentre damaged item// 8201452363
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 1:26:15 PM
Subject: RE: WWD Homecentre damaged item// 8201452363

@Karthik Thirumurthy<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> @Murugapandian Mani<mailto:[email-masked]> Please assist here with regard to the damaged item received by the customer.

The same case was escalated on Dec 3rd as well but still no response.

@Reddy Prasad<mailto:[email-masked]>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 4:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Homecentre damaged item// 8201452363

External email sender, please take precaution.
Hi Team,

We request you to kindly assist us in the below case, The case is pending since long time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 17:32:01
Subject: Re: WWD Homecentre damaged item// 8201452363

Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 12:40:34 PM
Subject: WWD Homecentre damaged item// 8201452363

Hi Team,

Problem Statement: WWD Homecentre damaged item

Order Date : 04/09/2020

Order ID: 8201452363
Tracking ID: 14912528201452363
Assistance Required: Damaged Item Received.

Issue Description: Customer emailed us informing that he/she received the item on 10/10/2020 but the item which they recieved is damaged, customer also provided us the pictures of damaged item.

Now customer is asking for return and a refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: WWD Homecentre damaged item// 8201452363
From: Hckdelivery Dept <[email-masked]>
To: Murugapandian Mani <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>
Date: Sat, 12 Dec 2020 08:06:29 +0000

Dear All

Please note below pending work already completed and we confirmed with customer the same .

Regards

Delivery Dept

From: Murugapandian Mani
Sent: Saturday, December 12, 2020 8:48 AM
To: Hckdelivery Dept <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>
Subject: FW: WWD Homecentre damaged item// 8201452363

Dear Ali

Pls take the items back for repair and deliver it back once done.

Regards/Mani

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 3:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Homecentre damaged item// 8201452363

External email sender, please take precaution.

Hi Team,

We request you to kindly assist us in the below case, The case is pending since long time.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 17:32:01
Subject: Re: WWD Homecentre damaged item// 8201452363

Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 12:40:34 PM
Subject: WWD Homecentre damaged item// 8201452363

Hi Team,

Problem Statement: WWD Homecentre damaged item

Order Date : 04/09/2020

Order ID: 8201452363

Tracking ID: 14912528201452363

Assistance Required: Damaged Item Received.

Issue Description: Customer emailed us informing that he/she received the item on 10/10/2020 but the item which they recieved is damaged, customer also provided us the pictures of damaged item.

Now customer is asking for return and a refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,

Algaily.