Subject: Late refund (Cancelled RMA)
From: PRINCE MALIK <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Dec 2020 16:32:54 -0700 (MST)

Hi Team, 

Ticket-1878228 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 8, 2020 
Order ID: 9620938309 
RMA: 1000329948 
Tracking ID: RP121220001111 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince