Subject: Re: POC escalation format
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: MOHAMMED MURSHED <[email-masked]>, OMAR ZUBARIYA <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Tue, 15 Dec 2020 16:30:56 -0700 (MST)

Hi Team, 

With reference to the order number: ​ 
AWB: ​ 

Kindly assist in getting the collection reference for this. ​ 

Thank you for your help! 

Regards, 
​ 

To : [email-masked] this one for collection reference 

CC : [email-masked] only for order updation 

Hi Team, 

With reference to order # 
Order Date: 
Tracking ID: 

The order has been delivered to customer on () but as per the Fareye the order still in progress, Kindly update status as delivered. 

Regards, 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "MOHAMMED MURSHED" <[email-masked]>, "OMAR ZUBARIYA" <[email-masked]>, "AHMED ISMAT" <[email-masked]> 
Sent: Wednesday, December 16, 2020 4:55:10 AM 
Subject: POC escalation format 

Hi Team, 
​ 
Problem Statement: ​Customer has not collected the order 
Order Date : 
Order ID: 
Tracking ID: 
Store Code: 
Assistance Required: Need proof of Collection 
Issue Description: ​The order was placed on 30/11/19, And as per hybris the order is collected on 02/12/19 and customer emailed us that he has not collected the order. 
Kindly update us with proof of collection. 
Regards,