Subject: POC escalation format
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: MOHAMMED MURSHED <[email-masked]>, OMAR ZUBARIYA <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Tue, 15 Dec 2020 16:25:10 -0700 (MST)

Hi Team, 
​ 
Problem Statement: ​Customer has not collected the order 
Order Date : 
Order ID: 
Tracking ID: 
Store Code: 
Assistance Required: Need proof of Collection 
Issue Description: ​The order was placed on 30/11/19, And as per hybris the order is collected on 02/12/19 and customer emailed us that he has not collected the order. 
Kindly update us with proof of collection. 
Regards,