Subject: Late refund (Cancelled RMA)
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 15 Dec 2020 16:22:18 -0700 (MST)

Hi Team, 

Ticket-1878225 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 5, 2020 
Order ID: 9620196042 
RMA: 1000303624 
Tracking ID: RP120720000004 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince