Subject: Refund Approval for returned items/ 6244196946
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Dec 2020 13:14:18 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for returned items. 
Ticket ID: 1839011 
Order Date: Nov 19, 2020 
Order ID: 6244196946 
Return AWB: 46382375093 
RMA:1000198713 
Total Value of the returned items: SAR 143 

Issue Description: The customer is claiming that he has returned the items but the AWB is invalid and the Customer is chasing for the refund and is insisting we get it done asap. 
Case History: Customer contacted us on 7 Dec 2020 and the same was escalated to WH . but no action has been taken on the refund. ​ 
Customer's History: This is customer's second order ordering with us. 
Assistance Required: Request you to provide an approval of SAR 143 so we can close this case. 

Thank you for your help 

Regards, 
Asjad.