Subject: RMA Cancelled - Lare Refund
From: AKASH YADAV <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Dec 2020 11:04:30 -0700 (MST)

Hi Team, 

Ticket-1735204 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 20, 2020 
Order ID: 7415830994 
RMA: 1000215322 
Tracking ID: 45445035484 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash