Subject: Re: Missing item Home centre/ 8398666151
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Dec 2020 10:39:53 -0700 (MST)

Hi Team, 

Kindly help in closing the case. 

From: "Seeta Seeta" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]>, "wasim qureshi" <[email-masked]> 
Sent: Monday, 14 December, 2020 11:16:29 
Subject: Re: Missing item Home centre/ 8398666151 

Hi Team, 

With reference to the order number 8398666151, the order was delivered in 2 consignment and as per the customer she has not received Verona 3-Seater Fabric Sofa item which was delivered under tracking ID ; 00118000018281514. 

So we request you to look into this concern and assist us. 

anks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 12 December, 2020 00:44:57 
Subject: Missing item Home centre/ 8398666151 

Hi Team, 

Problem Statement: Missing item 
Order Date : Aug 21, 2020 
Order ID: 8398666151 
Tracking ID: 00118000018281514 
Missing item: 161615470 - - Verona 3-Seater Fabric Sofa 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161615470 - - Verona 3-Seater Fabric Sofa KWD129.00 

Regards, 
Asjad.