Subject: Re: Old child tickets
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 08:04:35 -0700 (MST)

Hi Team, 

Kindly look at this child ticket 1804999, and help us in closing this case. 

Regards 
Ataullah 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 05:15:43 
Subject: Old child tickets 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date Nov 8, 2020 
Order ID:6240225864 
Tracking ID:RP1110200002802 
RMA:1000149318 
Assistance Required: Need refund for customer. 
Issue Description: the customer made return request on 11/10/20 and the courier team collected the items and delivered to warehouse on Nov-15-2020 as in hybris the refund not processed to customer kindly check the RMA and initiate refund as soon as possible. 

Regards, 
Ahmed