Subject: RE: Extra delivery charges/ 6484065062
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 14:13:49 +0000

@Apoorv Joshi<mailto:[email-masked]>,

Please provide requested details to Aramex in attached email.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 15, 2020 11:32 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Extra delivery charges/ 6484065062

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per customer they paid extra cash SAR168 to the courier.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "ALL RUH OPS - Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKader Salameh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 25 October, 2020 13:18:42
Subject: RE: Extra delivery charges/ 6484065062

Dear,

As per concerned team, shipment moved under cc charges from your side.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca1b32bee01074fd2004e08d8a0cb733b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436142968484354%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DR97BpPf8%2BisI%2BC%2Bytxye8GmVywypx5%2F%2BRvkyzCW6%2Fs%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca1b32bee01074fd2004e08d8a0cb733b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436142968494350%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oCPutIU3c7cquE2vhsyM6AuooEKkxFEBcf3MjdOEwBE%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca1b32bee01074fd2004e08d8a0cb733b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436142968494350%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CEyWNfBloauNMr%2Bd4BiEkOCNXQTzXphGN0XUEO07Nc4%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 5:22 AM
To: AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; ramesh gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Arish Laila <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra delivery charges/ 6484065062
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 5:36:34 PM
Subject: Re: Extra delivery charges/ 6484065062

+Arish and Ramesh

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 5:33:55 PM
Subject: Re: Extra delivery charges/ 6484065062

Hi Team,

In the refernece to the tracking number 45944622824, the customer is complaining that he was charged extra SAR168 by the courier team.

Attaching the screenshot of the payment as well, and requesting you to provide us the solution in this case asap.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 5:28:32 PM
Subject: Re: Extra delivery charges/ 6484065062

Hi Team,

Can you please provide us the assistance in the below case asap.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 7:04:50 PM
Subject: Re: Extra delivery charges/ 6484065062

did you check this concern first with the courier team?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 19:00:53
Subject: Re: Extra delivery charges/ 6484065062

Hi team,

kindly help in the below case

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 15:01:38
Subject: Extra delivery charges/ 6484065062

Hi team,

with reference to order number: 6484065062
Tracking id: 45944622824

The  total cost of the order was SAR326.00 but the  customer is claiming that SAR 168 was charged extra by the courier team at the time of delivery.
 kindly check the attachment  and advise.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Krizette Masangkay <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 8 Dec 2020 10:14:29 +0000

External email sender, please take precaution.

Dear Ramesh,

Please note 168 SAR are CC charges. If amount are paid online kindly provide us with below details to verify online payment.

Last 4 digits of the card //

Name on the transacted credit card //

6 digits auth code //

Date of Transaction //

Amount paid //

Best Regards

CMT Executive Aramex International – KSA – Riyadh

Tel: +966 920027447

aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca4163be181424d03f50508d89b620fc5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430192771372051%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NzpRS2bD%2FXHOMRKIKE4IdkmKqYC5gPyYySbDUaX%2B%2B08%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca4163be181424d03f50508d89b620fc5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430192771372051%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TrjYDXXv06W31L6qqPT%2B%2BYeE%2FgxolYA5iwD4STXimKc%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca4163be181424d03f50508d89b620fc5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430192771382047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XkPKnwww5lwN2G0NKC2K6Z7dIqDTRYIuunSgduSJ90c%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Krizette Masangkay
Sent: Tuesday, December 8, 2020 12:22 PM
To: Ramesh Gottimukkala <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824

Hello Ramesh,

The shipment was delivered since May 10, 2020 and we might not be able to retrieve much information

We will try to check if we still have details about the delivery

Hi Abdulrahman,

Can you check with operations or previous handler if they have any communication related to this?

Thanks and Regards,

Krizette M. Masangkay

Customer Success Leader

Aramex

Direct Line: 04 607 6469

Email [email-masked]<mailto:[email-masked]>

aramex.com

From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 11:50 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824

Dear @Krizette Masangkay<mailto:[email-masked]>

Could you please check and update us the RCA about this case

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 8:22 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra charges has been collected by the courier 6484065062 / 45944622824
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> can you help on this?

It is a prepaid order but Aramex has confirmed it was mentioned in the system that amount has to be collected.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 5:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra charges has been collected by the courier 6484065062 / 45944622824

External email sender, please take precaution.

Hi Team,

Please assist on the below case. Thank you for your help!

Regards,

Apoorv

  _____

From: "ALL RUH OPS - Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS - Landmark" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKader Salameh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 12:12:26 PM
Subject: RE: Extra charges has been collected by the courier  6484065062 / 45944622824

Dear,

The amount was mentioned in the system to be collected.

Best Regards

CMT Executive Aramex International – KSA – Riyadh

Tel: +966 920027447

aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca4163be181424d03f50508d89b620fc5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430192771382047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4dul6aysTMQdQNb2%2FsdCZjX69Q73hPk8%2B9VcCKU9bn8%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca4163be181424d03f50508d89b620fc5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430192771392040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WHkcsfGKkECyFyFDJnIXVoN6CzadxQtCQQ5c31VpwJY%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca4163be181424d03f50508d89b620fc5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430192771392040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Mawczr3ftgbgyhvfwpT6GvIyyVoJ9Ybc1uOzXANToH4%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 9:07 AM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; ramesh gottimukkala <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: Extra charges has been collected by the courier 6484065062 / 45944622824

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please note that the customer has already paid for the following shipment 45944622824
PFA and advise Why 168 SAR was collected from the customer?

the customer is chasing us regarding the extra money he paid

Regards
Shakeeb

  _____

From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 11:46:26 AM
Subject: Extra charge 6484065062

​Hi Team,

Order No:6484065062

Tracking ID :45944622824

​

kindly inform us why  168 SAR was collected from the customer as he already paid full amount for the order online ?
Please advise shortly.

Regards
Tawfik

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