Subject: Re: Store issue - 1732787
From: Apoorv Joshi <[email-masked]>
To: Qazi Mohammed <[email-masked]>
Cc: Saad Alonaizi <[email-masked]>, Nesreen Saeed <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nusaybah Alzuman <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 06:34:45 -0700 (MST)

Hi Qazi, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Qazi Mohammed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Saad Alonaizi" <[email-masked]>, "Nesreen Saeed" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nusaybah Alzuman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, November 28, 2020 3:43:28 PM 
Subject: RE: Store issue - 1732787 

Hi [ mailto:[email-masked] | 
@Nesreen Saeed ] , 

Please have a look into below issue. 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, November 28, 2020 12:57 PM 
To: Saad Alonaizi <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Qazi Mohammed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Store issue - 1732787 

External email sender, please take precaution. 

Hi Saad/Qazi, 

Customer reported through Social Media that his wallet was stolen at Centrepoint, Andalus Mall, Jeddah and when he checked with the store team they were unable to assist him regarding the same. Customer is saying in hi wallet were all his credit card and license along with some cash. He is reporting a total loss of SAR 6000. 

Please look into this on priority basis and assist in closing this complaint. Customer can be reached on the below details: 

Contact Number: 0501506854 

Customer's Name: Amal Mohamed 

Thank you for your help! 

Regards, 

Apoorv 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 6:10:34 PM 
Subject: Store isssue// Andalus Mall, Jeddah 

Hi Team, 

Store name: Andalus Mall, Jeddah 

Customer contact: 0501506854 

With reference to above details the the customer reached us, complained he has not been assisted by the store staff because of stolen contents that lost in the store. 

Kindly check on this concern and let us know if you can offer any solution to the customer. 

Thank you for your help. 

Regards, 

Algaily. 

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