Subject: Refund Approval For The Missing Items
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Dec 2020 06:02:05 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval For The Missing Items. 
Ticket ID:FP1207200002019 
Order Date: Dec 6, 2020 
Order ID: 6252005575 
Total Order Value: SAR 123 

Issue Description: Customer reported that she haven't received the below mentioned items. We have also tried confirming the same with the warehouse whether they have shipped these items by raising the child ticket but no response received so far. 

1) Item: 162329918 - - Eligo Striped Polo T-shirt with Textured Shorts 
2) I tem: 162448596 - - Lee Cooper Printed Sleeveless Dress with Tassels 

Case History: Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide a refund approval so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan