Subject: RE: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref# 2000162336 )
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 12:50:35 +0000

Looping @Alinaqi Bhavnagri<mailto:[email-masked]> Please proceed with the refund in the bank account.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 15, 2020 3:05 PM
To: Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref# 2000162336 )

External email sender, please take precaution.
Hi Akshay,

Please assist in the below Bank Transfer, customer details updated already in the account.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "MX GTM Manager" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 18:07:29
Subject: RE: (Mrs. Hagar El Tair) Missing (5 Items)  (Order Ref#2000 162 336  )

Thanks @Seeta Seeta<mailto:[email-masked]>,
Please raise it to JIRA team to update the details in Hybris.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 4:33 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

External email sender, please take precaution.
Hi Team,

kindly get the bank details for bank transfer.

Account holder name: Hajar Fattouh Fattouh Labib Al-Tair
Bank name: Banque Misr
Branch name: Al manzalah Brn.211
Account number: 2110331000012411
IBAN number: EG84000202110331000012411
Account type: Current

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "MX GTM Manager" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 4 October, 2020 21:42:36
Subject: Re: (Mrs. Hagar El Tair) Missing (5 Items)  (Order Ref#2000 162 336  )

Hi Akshay,

We dropped email to customer to share the bank details, will update you once we get response from customer.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "MX GTM Manager" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 4 October, 2020 20:47:24
Subject: RE: (Mrs. Hagar El Tair) Missing (5 Items)  (Order Ref#2000 162 336  )

Hi team,

Please ask the customer to share the bank details for the refund of her order# 2000162336.

Email - [email-masked]<mailto:[email-masked]>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 3, 2020 11:37 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Fw: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Dear Akshay,
Good Day,

Kindly update about customer refund status.

Deeply appreciated .

Thanks,

Ahmed Amer |  Store Manager | MAX Egypt |

Orient International Trading | Landmark Group
Ghanam Tour  | Mansoura | Egypt
Mobile: +20111 717 6000.
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 1:43 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; MX GTM Manager <[email-masked]<mailto:[email-masked]>>; Ahmed Hosny Mahmoud Aamer <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Thank you for the approval @Prakash Iyangar<mailto:[email-masked]>.

@MX GTM Manager<mailto:[email-masked]> Ahmed kindly note we have initiated the process of the refund, we will keep the customer posted about the same.

https://landmark.atlassian.net/browse/REL-120164<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-120164&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C9fa016319e9c41f3cd4008d8a0e95258%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436271265373371%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AF4y9bCowH2CAnwr8anX6cQv6bkOidaTMv2Yl7L05q8%3D&reserved=0>

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 1:24 PM
To: MX GTM Manager <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmed Hosny Mahmoud Aamer <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Approved.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C9fa016319e9c41f3cd4008d8a0e95258%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436271265383327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aGDJLCT8FhpLeY4XPYMKmO7q4KtO%2FD9WipdQxyf5S5E%3D&reserved=0>

________________________________

From: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 1:12:49 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Ahmed Hosny Mahmoud Aamer <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Dear Team,

Good Day,

Please be informed that ms. heba called and shared her personal email to process the refund of 890 EGP.

mail address ,

[email-masked]<mailto:[email-masked]>

Beast Regards,

Ashraf Ahmed | Head Cashier | MAX Egypt |

Orient International Trading | Landmark Group
Ghanam Tour | Mansoura | Egypt
Mobile: +201003100585

________________________________

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 1:33 PM
To: MX GTM Manager <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Looping @Prakash Iyangar<mailto:[email-masked]> please approve manual refund of EGP 890 as the customer insisting she did not receive 5 items in the order.

This is customer’s first order with us.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Sunday, September 27, 2020 3:27 PM
To: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Hi Ahmed,

Spoken to her and we will proceed for the refund as agreed with the customer.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 10:24 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fw: (Mrs. Hagar El Tair) Missing (5 Items) (Order Ref#2000 162 336 )

Dear Akshay,

Good Day,

Hope you are so well,

Any updates as client called yesterday for the third time ?

Appreciate your usual support.

Thanks,

Ahmed Amer | Store Manager | MAX Egypt |

Orient International Trading | Landmark Group
Ghanam Tour | Mansoura | Egypt
Mobile: +20111 717 6000.

________________________________

From: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 24, 2020 4:03 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; MX GTM <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Mrs. Hagar El Tair) Missing (6 Items) (Order Ref# 2000 )

Dear Akshay,

Good Day,

Customer called & shared that she couldn't answer earlier,

She also shared the (delivered items codes) as per below:-

  *   1617 61 342
  *   1616 69 330
  *   1616 69 312
  *   1620 65 463
  *   1618 83 358

Aside from those still (5 Items) pending in the order Ref #(2000 162 336).

Please arrange to send her the missing (5 Items)ASAP.

Appreciate your usual support.

Thanks,

Ahmed Amer | Store Manager | MAX Egypt |

Orient International Trading | Landmark Group
Ghanam Tour | Mansoura | Egypt
Mobile: +20111 717 6000

________________________________

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 24, 2020 12:27 PM
To: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: (Mrs. Hagar El Tair) Missing (6 Items) (Order Ref# 2000 )

Hi @MX GTM Manager<mailto:[email-masked]> Ahmed,

Been trying to contact the customer but there is no response since yesterday. The customer is already in touch with us through online chat.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 23, 2020 8:45 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Subject: FW: (Mrs. Hagar El Tair) Missing (6 Items) (Order Ref# 2000 )

@Akshay Berry<mailto:[email-masked]> kindly check and action.

From: MX GTM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 7:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: (Mrs. Hagar El Tair) Missing (6 Items) (Order Ref# 2000 )

Dear Team,

Good Day,

Kindly contact (Ms.Hagar El Tair) , as she bought

(10 items) but she recived only (5) Pieces !

She tried to call customer service line but no response.

then she visited (Max GTM) Store to find solution.

but no progress or follow up taken toward her case as per her.

Also she tried contact (Aramex) but no action taken.

Attached Pictures F.Y.R.

Customer name:- Hagar El Tair

Contact # :-+ 002 - 0111 735 26 32

Order Ref # :- 2000  162 336

Email :- [email-masked]<mailto:[email-masked]>

Appreciate your prompt & usual support ASAP.

Many Thanks,

Kindest Regards.

Ahmed Amer | Store Manager | MAX Egypt |

Orient International Trading | Landmark Group
Ghanam Tour | Mansoura | Egypt
Mobile: +20111 717 6000.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C9fa016319e9c41f3cd4008d8a0e95258%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436271265383327%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JmVzuhWmPMAK171EMu7g3BWZBYPiOX%2BbcyEeDZ45dkg%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com