Subject: RE: Refund approval. 6249302523
From: Atul Arora <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, YASSER LSM <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 11:44:11 +0000

ok

From: Mohamed Mahmoud <[email-masked]>
Sent: Tuesday, December 15, 2020 3:28 PM
To: Mohd Imran <[email-masked]>; Atul Arora <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; YASSER LSM <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval. 6249302523

Kind reminder

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 6:26 PM
To: Atul Arora <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; YASSER LSM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval. 6249302523

Hi Atul,

Kindly approve below refund.

Ticket ID: 1818096 - child Ticket: 1840271
Order Date:  Nov 29, 2020
Order ID: 6249302523
Tracking ID: FP1201200002616
Total Price:  SAR 267
Concept: CP

Issue Description: As per the Consignments details in the hybris, a total of 19 items were shipped. However, the customer is claiming that he received only 6 items, there are 13 missing items.

Customer's history: customer with us from 15/08/2020, and he placed 3 orders.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 13, 2020 11:12 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; YASSER LSM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 6249302523

External email sender, please take precaution.
Hi Team,

Please check the below case and advise.

Please note that the issue has been escalated to the WH under the following child ticket 1840271, however we did not get any response from them.

Regards
Shakeeb

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 2:11:37 PM
Subject: Refund approval.

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1818096 - child Ticket: 1840271
Order Date:  Nov 29, 2020
Order ID: 6249302523
Tracking ID: FP1201200002616
Total Price:  SAR 267
Concept: CP

Issue Description: As per the Consignments details in the hybris, a total of 19 items were shipped. However, the customer is claiming that he received only 6 items, there are 13 missing items.

Customer's history: customer with us from 15/08/2020, and he placed 3 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Yasser

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