Subject: Re: refund issue case ID: 6220794733
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Dec 2020 02:42:50 -0700 (MST)

Hi Team, 

Please assist in closing the below case, Child ticket: #1546719 closed without any further updates. 

Customer returned the items under 46282730233, kindly assist in checking this and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 4, 2020 11:57:02 AM 
Subject: Re: refund issue case ID: 1497946 

Problem Statement: Refund Not Processed 
Order Date : Sep 2, 2020 
Order ID: 6220794733 
return tracking ID : 46177425125;I103B55 
new return tracking ID: 46282730233 
Assistance Required: Need refund for customer. 

Issue Description: the items have been returned to WH conloc under tracking ID 46282730233 
and no action has been taken by the WH even after the escalation. 
please do needful. 

Regards, 
CS Team Ammar Asif 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 27 November, 2020 11:36:05 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 
as per customer and return tracking id the item has been returned but wh is saying that they did not receive the item 
please do needful 
regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 20 November, 2020 15:50:13 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 15:24:31 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 15 November, 2020 13:14:27 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 8 November, 2020 08:49:35 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 1 November, 2020 14:13:37 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 25 October, 2020 13:03:01 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 18 October, 2020 00:35:35 
Subject: Re: refund issue case ID: 1497946 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 23:31:37 
Subject: refund issue case ID: 1497946 

Problem Statement: Refund Not Processed 
Order Date : Sep 2, 2020 
Order ID: 6220794733 
return tracking ID : 46177425125;I103B55 
new return tracking ID: 46282730233 
Assistance Required: Need refund for customer. 

Issue Description: the items have been returned to WH conloc under tracking ID 46282730233 
and no action has been taken by the WH even after the escalation. 
please do needful. 

Regards, 
CS Team Ammar Asif