Subject: RE: Late Collection Case id - 1828983 Order ID: 9615663539 Tracking ID: RP112420002690
From: Dipesh Regmi <[email-masked]>
To: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Vaibhav Ohri <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 15 Dec 2020 09:39:45 +0000

Hi Akshay,

Be informed that the driver was gone for collection before but the customer didn’t want to return the product. Hence forth the collection was marked as “Happy with product” and was closed the collection.

Please assist if the same collection is pending ? If yes then please assign as reattempt RVP from the system.

Thank you!

Best Regards,
Dipesh Regmi
+971-526246726

From: Akshay Berry <[email-masked]>
Sent: Tuesday, December 15, 2020 1:06 PM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Late Collection Case id - 1828983 Order ID: 9615663539 Tracking ID: RP112420002690

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> Please arrange collection asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 12:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection Case id - 1828983 Order ID: 9615663539 Tracking ID: RP112420002690

External email sender, please take precaution.
Hi Team,

Kindly assist us in arraning the collection with respect to Tracking ID: RP112420002690.

The customer can be reached at +971562908661

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 14:19:51
Subject: Late Collection Case id - 1828983 Order ID: 9615663539 Tracking ID: RP112420002690

Hi Team,

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 1828983

Order Date: 11/19/2020
Order ID: 9615663539
Tracking ID: RP112420002690

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 24/11/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

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