Subject: Re: Issue with order 6225105525
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, malik ismail <[email-masked]>, M Ataullah <[email-masked]>
Date: Tue, 15 Dec 2020 02:23:56 -0700 (MST)

Hi Jessie, 

We are still waiting for an update in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohd Imran" <[email-masked]>, "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "malik ismail" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Thursday, 10 December, 2020 18:27:16 
Subject: RE: Issue with order 6225105525 

[ mailto:[email-masked] | @Vijay mandal (TCS) ] [ mailto:[email-masked] | 
@Jagmohan Urmaliya (TCS) ] 

For your help please. 

INC0913926 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Akshay Berry <[email-masked]> 
Sent: Wednesday, December 9, 2020 3:39 PM 
To: seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Fauzan Musalman <[email-masked]>; Malik Ismail <[email-masked]>; M Ataullah <[email-masked]> 
Subject: RE: Issue with order 6225105525 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] [ mailto:[email-masked] | 
@Jagmohan Urmaliya (TCS) ] Please update us regarding the below. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0913926&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f13b828102840b514ba08d89c36f536%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431107158271493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cOl4V%2Fvtq5rM0aBYCD66hoGGc0eSyKKjx4O7%2FVvPEeA%3D&reserved=0 | INC0913926 ] 

Regards. 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:31 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Issue with order 6225105525 
Importance: High 

External email sender, please take precaution. 

Hi Imran, 

Need your assistance in the mentioned case on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 2 December, 2020 02:06:38 
Subject: RE: Issue with order 6225105525 

Hi Apoorv, 

Checking it with team 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 4:11 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Issue with order 6225105525 

External email sender, please take precaution. 

Hi Imran, 

Kindly please assist in closing the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 8:09:06 PM 
Subject: RE: Issue with order 6225105525 

Issue raised to tech [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0913926&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f13b828102840b514ba08d89c36f536%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431107158281489%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OVUTuczq1Cl5de0w%2B5Kxo7swYa4hJTOg%2FU%2FGGkGnBCw%3D&reserved=0 | 
INC0913926 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 11:12 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Issue with order 6225105525 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 6225105525, As per the Hybris under the consignment the order is marked as Delivered. However, there is also a RMA for NDR. 

As per the customer she received the full order and now wanted to return some items, but as there is a RMA for NDR, so we are unable to create any returns for the customer. 

The agent has already created the Jira under [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-121793&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f13b828102840b514ba08d89c36f536%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431107158291479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4gnfE%2BNBNG7GIVtWlI1Zfbfrrjeg3rsurRfB9zTLTaw%3D&reserved=0 | 
https://landmark.atlassian.net/browse/REL-121793 ] but they are unable to delete the RMA, Kindly assist us to delete the RMA: 1000012498 on priority basis. 

Please refer to screenshots for more clarification. 

Thanks & Regards, 
Seeta Kunwar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f13b828102840b514ba08d89c36f536%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431107158291479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UlOE3oXf6LAPjYGr6u0D9f0lqSbYcZIxMK4El8Gm0vM%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3f13b828102840b514ba08d89c36f536%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431107158301473%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SCBxeSqI52eGQLW8%2FHPhl0shDSeYLkNWedAC36N1AmE%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com