Subject: Re: Issue with order 6225105525
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 15 Dec 2020 02:21:47 -0700 (MST)

Hi Team, 

Any update? 

Regards 
Ataullah 

From: "Seeta Seeta" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Monday, November 23, 2020 12:41:37 PM 
Subject: Issue with order 6225105525 

Hi Team, 

With reference to the order number 6225105525, As per the Hybris under the consignment the order is marked as Delivered. However, there is also a RMA for NDR. 

As per the customer she received the full order and now wanted to return some items, but as there is a RMA for NDR, so we are unable to create any returns for the customer. 

The agent has already created the Jira under https://landmark.atlassian.net/browse/REL-121793 but they are unable to delete the RMA, Kindly assist us to delete the RMA: 1000012498 on priority basis. 

Please refer to screenshots for more clarification. 

Thanks & Regards, 
Seeta Kunwar