Subject: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 15 Dec 2020 02:15:29 -0700 (MST)

Hi Team, 

Problem Statement: Missing item/refund approval 

Case id - 1836389 

Order Date: 2/12/2020 
Delivery Date: 7/12/2020 
Order ID: 9619614387 
Tracking ID: FP120320001253 

Missing item details 
Item name: 161779586 - - Giggles Globefix Car Seat 
Refund Value: AED ​​345.60 
Missing Quantity - 1 
​ 
Total order value: AED 702.90 

Issue description: The customer has reported to us that he has received only one item (161779586 - - Giggles Globefix Car Seat) however he has placed the order in quantity 2. 

Case history: The customer has came to us with the issue on 5/12/2020 and we have raised the child ticket# 1844981 to confirm the with the warehouse and as per them we have shipped both 2 items. 

Customer history: The customer has been shopping with us since 1/15/2019 and have complete 5 order till now as a guest user. 

Assistance Required: Case pending since 6/12/2020 kindly provide the refund approval so that we can close the case asap. 

Regards, 
Manish