Subject: Re: Missing items / Refund approval //Order ID: 6243041119
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Dec 2020 01:34:04 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 13:36:53 
Subject: Re: Missing items / Refund approval //Order ID: 6243041119 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 5 December, 2020 12:58:31 
Subject: Missing items / Refund approval //Order ID: 6243041119 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 16, 2020 
Order ID: 6243041119 
Tracking ID: SD000452943 
Total Price: SAR158 
Concept: LIFESTYLE 

Assistance Required: Need missing items / Refund approval 

Issue Description: Customer placed order for 11 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 11 items has been shipped from our side. 

The missing item is 
161503577 - - Serene Kimono Bathroom with Piping - L (quantity 1) 

Case history : The customer reached out to us on Nov 28 , 2020. and we have created a child ticket to check if the item have been shipped or not and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 3/26/19 and this is his 16th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb