Subject: Re: POD Issue / Refund approval//Order ID: 6243530256
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 15 Dec 2020 01:16:26 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 6 December, 2020 16:08:30 
Subject: Re: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 15:44:24 
Subject: Re: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 29 November, 2020 14:03:09 
Subject: POD Issue / Refund approval//Order ID: 6243530256 

Hi Team, 

Problem Statement : POD Issue / Refund approval. 

Order Date : Nov 18, 2020 
Order ID: [ callto:6490498762 | 6243530256 ] 
Tracking ID: SD000482171 
Total value: 35.40 
Concept: MAX 

Issue Description :The Customer placed the order on Nov 18, 2020 , Please note that the customer has received only messages for the delivery ,However, the shipment still not delivered. 

Case history : The customer reached out to us on Nov 24, 2020 . and we are getting the below response from shipa team "As per the system, has been delivered successfully. Please confirm again from your end. 

Customer's history : The customer is with us since 3/31/19 and this is his 25th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb