Subject: RE: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Vaibhav Ohri <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 15 Dec 2020 07:25:15 +0000

@Dipesh Regmi<mailto:[email-masked]> Please arrange asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 15, 2020 10:47 AM
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Vaibhav Ohri <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Dipesh Regmi <[email-masked]>
Subject: Re: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797

External email sender, please take precaution.
Hi Akshay,

Please note that the customer is still waiting for the below collection.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 December, 2020 19:37:59
Subject: RE: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797

Hi Akshay,

Scheduled for tomorrow pickup.

Best Regards,
Dipesh Regmi
+971-526246726

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 1:50 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> Please arrange as collection asap as the customer still wants to return the items.

Mobile no.- 0521240910

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 3:56 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797
Importance: High

@Akshay Berry<mailto:[email-masked]>

Kindly call this customer to confirm.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 1:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797

HI Jessie

Customer informed our driver there was nothing to be returned.

Can someone confirm with the customer, so that the collection can be arranged again.

Regards

Vaibhav Ohri

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 1:02 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797
Importance: High

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>

Why is this not getting picked?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 7:38 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below collection as no further action has been taken after 11/13/2020.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 21:25:04
Subject: Late Collection Case id - 1739160 Order Date: 11/11/2020 Order ID: 9612047797

Hi Team,

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 1739160
Order Date: 11/11/2020
Order ID: 9612047797
Tracking ID: RP111220002760
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 11/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com