Subject: Re: Refund Not Processed//Order ID: 6487837895
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 15 Dec 2020 00:03:33 -0700 (MST)

Hi Team, 

The refund has not been initiated yet for the following order 6487837895 in spite of that the refund is showing processed. 
Jira team advised to reach out to finance team to refund from the portal. 
https://landmark.atlassian.net/browse/REL-122163 

Please assist. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 14, 2020 1:07:41 PM 
Subject: Refund Not Processed//Order ID: 6487837895 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : May 1, 2020 
Order ID: 6487837895 
return Tracking ID: 45946944956 
RMA: 33767616 

Assistance Required: Need refund for customer. 

Issue Description:as per hybris order is NDR and refund has not been initiated yet. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hageb