Subject: Re: Missing items / Refund approval //Order ID: 6236157826
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 14 Dec 2020 23:58:25 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 14 December, 2020 11:14:25 
Subject: Re: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 7 December, 2020 12:10:31 
Subject: Re: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 6 December, 2020 13:49:19 
Subject: Re: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 2 December, 2020 12:13:06 
Subject: Re: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 27 November, 2020 15:11:57 
Subject: Re: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 17:14:01 
Subject: Re: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 10:14:30 
Subject: Missing items / Refund approval //Order ID: 6236157826 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Oct 26, 2020 
Order ID: [ callto:2000427632 | 6236157826 ] 
Store Code: Max60230 
Tracking ID: 623615782622999991 
Total Price: SAR37 
Concept: MAX 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 12 items but as per the customer she has only collected 11 items, Under the consignment details we can see that all 12 items have been shipped from our side. 

The missing item is 162744324 - - Solid Jog Pants with Pockets and Drawstring Closure (quantity 1) 

Case history : The customer reached out to us on Nov 2 , 2020. and we have escalated to store and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 11/23/18 and this is her 35th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb