Subject: Re: Refund Not Processed//Order ID: 6224881716
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 14 Dec 2020 23:49:38 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Jessie Caparas" <[email-masked]> 
To: "Gaurav Kumar (TCS)" <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "Pooja Sharma" <[email-masked]>, "Mohamed Nagy" <[email-masked]>, "LMG OMS" <[email-masked]>, "LMG WMS" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Mohammad Ayaz" <[email-masked]>, "ArishLaila" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, 10 December, 2020 17:55:34 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Hi All, 

Any update on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gaurav Kumar (TCS) <[email-masked]> 
Sent: Wednesday, December 9, 2020 2:08 PM 
To: Jagmohan Urmaliya (TCS) <[email-masked]>; Ksaconloc Returns <[email-masked]>; Jessie Caparas <[email-masked]>; Pooja Sharma <[email-masked]>; Mohamed Nagy <[email-masked]>; LMG OMS <[email-masked]>; LMG WMS <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>; ArishLaila <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Hi Amir, 

Could you explain in detail about the Sahla Tech. issue you are facing with invoice – 6224881716. 

The RMA – 1000007925 is available in system to receive for item – 162317784. 

The AWB in system( Sahla & Fareye) for Invoice 6224881716 is 46180048913 not 46180247105 . 

Thanks & Regards, 

Gaurav Kumar 

APPLICATION SUPPORT - WMS 

Desk: +971 4 899 3265 || Cell: +971 50 193 9861 

Email Id : [ mailto:[email-masked] | [email-masked] ] 

From: Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 08, 2020 10:21 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Ayaz < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Awad MohammedGaily < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

[ mailto:[email-masked] | @LMG WMS ] RMA 1000007925 was created and published for Order 6224881716, Please check what is the issue with receiving. 

Regards 

Jagmohan Urmaliya 

From: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 9:58 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Ayaz < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Awad MohammedGaily < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear [ mailto:[email-masked] | 
@Jagmohan Urmaliya (TCS) ] , 

Please note that we have received this shipment from courier, Unable to process due to Sahala tech issue. 

AWB__ 46180247105 

Order__ 6224881716 

Regards, 

Amir Reyazi 

Conloc Returns 

Ext – 4647 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 10:41 AM 
To: Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Awad MohammedGaily < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 
Importance: High 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] [ mailto:[email-masked] | 
@Ksaconloc Returns ] [ mailto:[email-masked] | 
@ArishLaila ] 

Please receive the return for this order returned under AWB 46180247105 

It has been pending from September. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 12:01 PM 
To: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; LMG WMS < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear Mohamed, 

Reported ticket is resolved by WMS team with the remarks that Operation team need to receive the reported RMA then only receipt would get posted to OMS and refund would be triggered. No IT action is required here. 

Regards 

Jagmohan 

From: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 9:27 AM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Adding support Team. 

Regards, 

Pooja Sharma 

Manager IT - Projects 

LMIT Planning 

Landmark Tower, Dubai Marina, Dubai 

Contact Number 04-517-4208 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 20, 2020 7:37 PM 
To: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear [ mailto:[email-masked] | 
@Pooja Sharma ] , 

SR have been raised INC0911464 

Regards, 

Mohamed Nagy 

From: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 11:00 AM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Hi Mohamed, 

Please raise an SR for support team. 

Regards, 

Pooja Sharma 

Manager IT - Projects 

LMIT Planning 

Landmark Tower, Dubai Marina, Dubai 

Contact Number 04-517-4208 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 6:57 PM 
To: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear [ mailto:[email-masked] | 
@Pooja Sharma ] , 

Any update regarding this case. 

Regards, 

Mohamed Nagy 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 10:10 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Hi [ mailto:[email-masked] | 
@Pooja Sharma ] , 

Please assist to process RMA 1000007925. Item 162317784 returned 27 Sep. 

6224881716 

AWB 46180247105 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 6:16 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Not Processed//Order ID: 6224881716 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to process the below RMA as the item has been returned to Conloc on 27 Sep 2020 under AWB: 46180247105 

Order: 6224881716 

RMA: 1000007925 

Regards, 

Fauzan 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 3:25:09 AM 
Subject: Refund Not Processed//Order ID: 6224881716 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 17, 2020 
Order ID: 6224881716 
Tracking ID: 46180247105 
RMA: 1000007925 

Assistance Required: Need refund for customer. 

Issue Description: As per the Aramex website the return item has been returned to WH on 27 Sep 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb 

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