Subject: Re: Late Shipping / 9613700586
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 22:45:17 -0700 (MST)

Hi Jessie, 

Thanks for your help! 

Kindly assist if there is any update on this case. 

Regards 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "deepak damodaran" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 12 December, 2020 09:59:24 
Subject: RE: Late Shipping / 9613700586 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Will reach out to tech for help INC0928237 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Deepak Damodaran <[email-masked]> 
Sent: Friday, December 11, 2020 4:36 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Late Shipping / 9613700586 

Hi Jessie, 

Regarding this order also because of the IT issue , we have cancelled the full Qty. Below is the screen shot . 

In the cancelled Qty. you can see that it has been cancelled from our end. 

Thanks & Regards, 

Deepak D 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 2:05 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping / 9613700586 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

As there is a technical issue, can you please cancel this order instead? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 9:06 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping / 9613700586 

External email sender, please take precaution. 

Hi Jessie, 

Please assist in cancellation of the below items. Order is pending since Nov 12, 2020 and as per WH the order can not be shipped due to a technical issue. 

Items ID: 

161710408 - - Sustainable Slim Fit Printed Round Neck T-shirt with Cap Sleeves 

161611150 - - Printed T-shirt with Round Neck and Short Sleeves 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 08:04:23 
Subject: Late Shipping / 9613700586 

Hi Jessie, 

With reference to order # 9613700586 

Items ID: 

161710408 - - Sustainable Slim Fit Printed Round Neck T-shirt with Cap Sleeves 

161611150 - - Printed T-shirt with Round Neck and Short Sleeves 

The order was placed and still not shipped, kindly assist us to cancel the item as the cancelation option is disabled. 

Regards, 

Fauzan 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 26, 2020 3:42:45 PM 
Subject: Late Shipping / 9613700586 

Hi Team, 

The customer has placed his order on Nov 12, 2020 but still the order has not been shipped, so we have escalated to the warehouse and they have replied that order has not shipped due to IT issue and AWB has not generating. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 12, 2020 

Order ID: 9613700586 

Tracking ID: N/A 

Ticket number - 1727516 

Child Ticket number - 1728139 

We are looking forward to your reply. 

Regards 

Rehan 

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