Subject: Not Delivered
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 14 Dec 2020 22:19:34 -0700 (MST)

Hi Team, 

Subject: Not Delivered 

Order Date :Oct 31, 2020 
Order No: 6237535379 
Tracking No: Z2187393 
Ticket No: 1870093 
​ 
Issue Description: As per hybris, the status of the order is showing IN_PROGRESS. However, as per the above tracking number, the status of the order is showing RTO Warehouse on Nov 30 2020. Now the customer is asking for refund. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser.