Subject: Re: Need assistance - 1803990
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 19:26:15 -0700 (MST)

Hi Team, 

Need your advise in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 13 December, 2020 10:37:22 
Subject: Need assistance - 1803990 

Hi Team, 

With regards to above complaint, the customer has purchased the items from Max Salalah, Oasis Mall, Oman. He is complaining that with in 3 months the items got torn. he has shared the images of the items. 

The customer is asking for a compensation. He is also stating that he will go to the Max Salalah for doing a new purchase and is looking for a discount. The total value of the items are OMR 15.00. 

Kindly assist how can we proceed with closing the customer issue. 

Regards, 
Nikhil.