Subject: Fwd: Refund to be processed to Bank A/C - 7695344654
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 14 Dec 2020 19:14:00 -0700 (MST)

Hi team, 

The customer was refunded BHD 18.63 only, however the refund amount in Cash Value was BHD 20.00. The remaining BHD 1.37 was Shukran points burned, and the refund for the same is still pending. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Megh singh" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Dominic Arackal" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Dominic Arackal" <[email-masked]>, "Siny Jacob" <[email-masked]> 
Sent: Monday, 14 December, 2020 19:28:19 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Jessie, 

Cash is deposited, please check with the customer. 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, December 10, 2020 3:30 PM 
To: Megh singh <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dominic Arackal <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Dominic Arackal <[email-masked]>; Siny Jacob <[email-masked]> 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Thanks [ mailto:[email-masked] | 
@Megh singh ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 3:30 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Will be deposited on Sunday 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 2:19 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 
Importance: High 

Hi [ mailto:[email-masked] | 
@Megh singh ] 

A kind reminder on the below please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:49 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Hi Megh, 

Items received in the WH and scanned. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:46 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Dominc, 

Please confirm receiving of an item in the WH for the captined order. 

Kind regards 

Megh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:36 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Hi [ mailto:[email-masked] | 
@Megh ] , 

Please see the bank details. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:30 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear 

I don’t have access to Hybris, can you please arrange. 

Kind regards 

Megh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:17 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Hi [ mailto:[email-masked] | 
@Megh singh ] , 

Bank details are updated in Hybris. No my credit has been issued as the return was created for cash refund only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:54 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Akshay, 

Please arrange the customer bank details, and confirm that no my credit has been issued to the said order. 

Kind regards 

Megh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 1:28 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

[ mailto:[email-masked] | @Megh singh ] Please action at the earliest. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 1:56 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund to be processed to Bank A/C - 7695344654 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in bank transfer for the following Bank Transfer Ticket: 03738001 on priority. Case pending since long and Bank details have already been updated in customer's account. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 4:54:24 PM 
Subject: Refund to be processed to Bank A/C - 7695344654 

Hi Team, 

With regards to Order ID 7695344654, the refund has been processed as cash value and we have got the bank details updated. Kindly assist with the refund. 

Regards, 

Nikhil. 

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