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Subject: Re: Wrong Order Status
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Osam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Mohammad Musaed <[email-masked]>, "Taha Yahya, Ahmed. Algaadabi" <[email-masked]>, M Ataullah <[email-masked]>, asjad hussain <[email-masked]>
Date: Mon, 14 Dec 2020 10:51:10 -0700 (MST)

Hi Jessie, 

Kindly assist on the below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Osam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Taha Yahya, Ahmed. Algaadabi" <[email-masked]>, "M Ataullah" <[email-masked]>, "asjad hussain" <[email-masked]> 
Sent: Monday, December 7, 2020 6:37:37 AM 
Subject: Re: Wrong Order Status 

Hi Jessie, 

Please find the all items details in each order with the concept and total price. 

Order ID: 6225574196 

-162348375 - - Sasha Animal Texture Tote Bag with Pearl Detail (LIFESTYLE) (SAR130) 
-162142616 - - Steve Madden Solid Satchel Bag with Flap Closure and Sling Strap (SMINTERNATIONAL) (SAR221) 
-162309804 - - Le Confort Printed Satchel Bag with Chain Handle and Detachable Strap (SMINTERNATIONAL) (SAR197) 
-161904066 - - ELLE Satchel Bag with Detachable Sling Strap (SHOEMART) (SAR69) 
-162065963 - - Kappa Textured Floaters with Hook and Loop Closure (SHOEMART) (SAR77) 
-162065972 - - Kappa Textured Floaters with Hook and Loop Closure (SHOEMART) (SAR77) 
-162293324 - - Kappa Textured Low Top Walking Shoes (SHOEMART) (SAR159) 
-162293308 - - Kappa Textured Low Top Walking Shoes (SHOEMART) (SAR159) 
-162065847 - - Kappa Boy's Textured Walking Shoes (SHOEMART) (SAR127) 
-161904157 - - ELLE Crossbody Bag with Detachable Strap (SHOEMART) (SAR69) 
-161896536 - - ELLE Textured Satchel Bag (SHOEMART) (SAR69) 
-161578559 - - Sustainable Printed Shirt with Long Sleeves and Complete Placket (SPLASH) (SAR60) 

Total price of the items is SAR1414 

Order ID: 6226833579 

-161612158 - - Sustainable Slim Fit Polo T-shirt with Contrast Collar (SPLASH) (SAR40) 
-161203104 - - Lee Cooper Shirt with Short Sleeves and Zip Closure (SPLASH) (SAR44) 
-162492122 - - Sustainable Printed Polo T-shirt with Short Sleeves (SPLASH) (SAR59) 
-161578299 - - Sustainable Slim Fit Printed Polo Neck T-shirt with Short Sleeves (SPLASH) (SAR40) 
-162492127 - - Sustainable Printed Polo T-shirt with Short Sleeves (SPLASH) (SAR59) 
-162092128 - - Eligo Textured Shirt with Mandarin Collar and Long Sleeves (BABYSHOP) (SAR42) 
-162611979 - - Juniors Textured Sweater with Long Sleeves and Hood (BABYSHOP) (SAR54) 

Total price of the items is SAR329 

Order ID: 6227445050 

-162130384 - - Flat Sandals with Striped Bow Accent (SHOEMART) (SAR49) 
-162061352 - - ANTA Lace-Up Running Shoes (SHOEMART) (SAR162) 
-161906556 - - PUMA Lace Up Low Top Sneakers (SHOEMART) (185) 
-162199720 - - Bossini Printed Shirt with Long Sleeves and Chest Pocket (BABYSHOP) (SAR42) 
-162438006 - - Bossini Solid Shorts with Pocket Detail (BABYSHOP) (SAR42) 
-162135055 - - Juniors Printed Collared Shirt with Short Sleeves QTY 2 (BABYSHOP) (SAR58) 
-162135064 - - Juniors Printed Collared Shirt with Short Sleeves (BABYSHOP) (SAR29) 
-162454238 - - Lee Cooper Printed Polo T-shirt with Short Sleeves (BABYSHOP) (SAR29) 

Total price of the items is SAR596 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Osam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Taha Yahya, Ahmed. Algaadabi" <[email-masked]>, "M Ataullah" <[email-masked]>, "asjad hussain" <[email-masked]> 
Sent: Thursday, December 3, 2020 10:10:17 AM 
Subject: RE: Wrong Order Status 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Mention the items that needs to be returned on each order, concept and total. 

We would need to do this manually. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, December 3, 2020 6:16 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Mohammad Musaed <[email-masked]>; Taha Yahya Ahmed. Algaadabi <[email-masked]>; M Ataullah <[email-masked]>; asjad hussain <[email-masked]> 
Subject: Wrong Order Status 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the below orders. The order delivered to customer. now customer want to return some items. kindly check and assist us on this case. 

Regards, 

Fauzan 

From: "Osam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Taha Yahya Ahmed. Algaadabi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 6:38:54 AM 
Subject: Wrong Order Status 

Hi Team, 

Problem Statement: Wrong Order Status 

Ticket id:1794441 

1- 

Order Date :Sep 19, 2020 

Order ID:6225574196 

2- 

Order Date :Sep 24, 2020 

Order ID:6226833579 

3- 

Order Date :Sep 25, 2020 

Order ID:6227445050 

Issue Description: Customer is claiming that he received the orders and wants to return some of the items but it is still showing in the Hybris that the orders are Not-Delivered, so kindly check and do the needful. 

Regards, 

Osam Qaid 

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