Subject: Re: Item Issue [Missing Parts] / 9615246881
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Babyshop Home Delivery <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deepak Kumar Shah <[email-masked]>, Rehan Khan <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 09:22:11 -0700 (MST)

Hi Sachin, 

Thank you for your help! 

However, could you please advise if there is any update on the below. 

Regards, 
Apoorv 

From: "sachin maheshwari" <[email-masked]> 
To: "Babyshop Home Delivery" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Deepak Kumar Shah" <[email-masked]> 
Cc: "Rehan Khan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 9, 2020 12:42:12 PM 
Subject: RE: Item Issue [Missing Parts] / 9615246881 

Hi [ mailto:[email-masked] | 
@Deepak Kumar Shah ] , 

Need your support here for missing part of Step 2 ride cruiser car, is there any way we can arrange them. 

Regards, 

Sachin 

From: Babyshop Home Delivery <[email-masked]> 
Sent: Wednesday, December 9, 2020 11:09 AM 
To: Sachin Maheshwari <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Cc: Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Item Issue [Missing Parts] / 9615246881 

Dear Sachin, 

We don’t have inventory to check & replace the missing part. Please advise. 

However, if there are any parts missed, Please let’s request to customer to highlight. So we can check accordingly before going to the customer’s location. 

Best Regards, 

Dhan Bahadur Rai 

COD operations, Babyshop, Jebel ali, Dubai, UAE. 

Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 

Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 

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From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 10:54 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Item Issue [Missing Parts] / 9615246881 

Hi [ mailto:[email-masked] | 
@Babyshop Home Delivery ] , Dhan, 

Can you pls look into this issue & help us in resolving. 

Regards, 

Sachin 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 6:19 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Item Issue [Missing Parts] / 9615246881 
Importance: High 

Hi Sachin, 

Please advise on below. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 5:52 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Item Issue [Missing Parts] / 9615246881 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 7:42:34 PM 
Subject: Item Issue [Missing Parts] / 9615246881 

Hi Team, 

The customer has placed his order for for "Step2 Ride Cruiser Car" and the price of this item is AED 595.00. She received his order successfully. 

However, customer claim that she received the item but there is a missing part in the item. 

Customer confirmed with us that part J and G is missing and she said that part O should have only 4 piece but she received 6 pieces. Customer also confirmed with us that she don't want to return her item so we have escalated to the Sachin but we have not received any response from his side. 

So we request you please assist us and do the needful. 

Date - Nov 18, 2020 

Order number - 9615246881 

Tracking ID - 46043244402 

Item Details - 162041629 - - Step2 Ride Cruiser Car 

Concept - Babyshop 

Ticket ID - 1716438 

We are looking forward to your reply. 

Your Friends 

The Support Team 

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