Subject: RE: Wrong item delivered / store asked for extra amount at the time of the exchange 9620472559
From: Mohd Imran <[email-masked]>
To: CP Dcc <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ARUNJAY RAJ <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 13:33:21 +0000

Hi @CP Dcc<mailto:[email-masked]>,

Can you urgently look into this complaint.

Order 9620472559
Contact # +971528493193

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 14, 2020 2:49 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; ARUNJAY RAJ <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Wrong item delivered / store asked for extra amount at the time of the exchange 9620472559

External email sender, please take precaution.
Hi Jessie,

Issue description: Wrong item delivered / store asked for extra amount at the time of the exchange
Order 9620472559
Item ID: 162431452
Stores name: Deira city center point branch
issue description: The customer order for brown color of the item mentioned above, however he received black color.
When he went to the (Deira city center point branch) he was asked for extra amount.
The customer is a regular customer and now he is very dissapointed and asking for the exchange without paying extra.

Please advise.

Regards
Shakeeb
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