Subject: Re: Refund approval issue // 1663137 // 6469246191 //34159984234377
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 14 Dec 2020 06:12:00 -0700 (MST)

https://landmark.atlassian.net/browse/REL-130122 

Raised Jira Please check and inform the customer once the refund is processed 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 14, 2020 9:16:12 AM 
Subject: Refund approval issue // 1663137 // 6469246191 //34159984234377 

Dear Team , 

# 1663137 

Problem Statement : Refund approval 

Order Date : Mar 10, 2020 
Order ID: 6469246191 
Tracking ID : 34159984234377 
Total Price : SAR 159 

Issue Description : the customer placed the return items on 3/16/20 for 3 items ( 162321212 162320274 162095683 ) and 2 items REFUND_IN_PROGRESS an 1 item submit to wh. 

Case history : The customer reached out to us on 8 Nov 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 2/5/2020 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue as its from long time . 

Regards, 
Ala Aldin