Subject: RE: Refund not processed// 6245923079
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 14 Dec 2020 13:06:33 +0000

Raised to tech INC0930160<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0930160>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 14, 2020 7:00 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund not processed// 6245923079
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order #6245923079
Return Tracking ID: CRDSAL0109535820

Kindly assist us to process the refund for the order as the has been marked as Not Delivered on hybris but still no RMA.

Regards.
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 December, 2020 07:32:17
Subject: Refund not processed// 6245923079

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 22-Nov-2020
Order ID: 6245923079
Return Tracking ID: CRDSAL0109535820
Assistance Required: To process the refund.

Issue Description: The order was marked as RTO but still not updated on the Hybris as NDR, kindly mark it as NDR so that the refund will be processed asap.

Regards,
Algaily.

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