Subject: RE: Refund Not Processed - 6229239387 - MOC 14482124
From: Mohamed Nagy <[email-masked]>
To: ArishLaila <[email-masked]>, Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>, seeta.seeta <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Mohd Imran <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 14 Dec 2020 11:01:04 +0000

@Ksaconloc Returns<mailto:[email-masked]>, @ArishLaila<mailto:[email-masked]>,

Waiting for your advice,
Regards,

From: Mohamed Nagy <[email-masked]>
Sent: Sunday, December 13, 2020 4:08 PM
To: Ksaconloc Returns <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ArishLaila <[email-masked]>; Mohd Imran <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Not Processed - 6229239387 - MOC 14482124
Importance: High

Dear @Ksaconloc Returns<mailto:[email-masked]>,

Can we scan the Excess items under the RMA 1000053615 ?, if not kindly revert back to raise as GW.

Regards,

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 2:09 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed - 6229239387 - MOC 14482124

Dear
Greetings

Please note below details AWB__46286433196

RETURN_ORDER
SALES_ORDER_NO
AWB_NO
STATUS
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
ORDER_QTY
UNEXPECTED_QTY
RI_PACKED_DISPATCHED
1000032202
6228122590
46286433196
CLOSED
162520775
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
161850047
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162188546
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162188451
Splash
1
1
1
0
1
1000032202
6228122590
46286433196
CLOSED
162749131
Centrepoint eBrands
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
161731123
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162749863
Centrepoint eBrands
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162520770
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
161422232
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162369106
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162188450
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162749862
Centrepoint eBrands
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162544856
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
161966663
Splash
0
0
0
1
1
1000032202
6228122590
46286433196
CLOSED
162309643
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161323910
Splash
0
0
1
0

1000032202
6228122590
46286433196
CLOSED
161251657
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161731125
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161603358
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161772137
Splash
0
0
1
0

1000032202
6228122590
46286433196
CLOSED
161422234
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161422221
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161495337
Splash
1
0
1
0

1000032202
6228122590
46286433196
CLOSED
161043886
Splash
0
0
1
0

1000032202
6228122590
46286433196
CLOSED
162188548
Splash
1
0
1
0

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 8:29 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed - 6229239387 - MOC 14482124
Importance: High

Dear All,

Kindly note that customer claims he handed all the items for his 2 orders 6228122590 /6229239387 under the AWB 46286433196,
Please advise if the AWB 46286433196 has any excess items,

Case is now with MOC and need Urgent action from our end to avoid fines,

Regards,
Mohamed Nagy

From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 10:05 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed - 6229239387

Dear @Mohd Imran<mailto:[email-masked]>,

Please note not received at our end.

AWB__RP10091000362
Order__6229239387
RMA__1000053615

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 6:15 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed - 6229239387

Hi @Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>, @ArishLaila<mailto:[email-masked]>,

Please check and process below refund.

Order ID: 6229239387
Return Tracking ID: 46179088653
Assistance Required: Need urgent process the RMA 1000053615

Issue Description: Customer raised a return request for 12 item and as per customer she/he handed over all 12 items to the courier team.

As per tracking ID it has been received from our end, so kindly process the RMA,

The customer clamed that he has return the items of the order no 6229239387 with the items of order no 6222155324   to aramex all in one box .

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 1:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed - 6229239387

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. No action taken on child ticket #1653383.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 3:11:25 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 1, 2020

Order ID: 6229239387
Return Tracking ID: 46179088653
Assistance Required: Need urgent process the RMA 1000053615

Issue Description: Customer raised a return request for 12 item and as per customer she/he handed over all 12 items to the courier team.

As per tracking ID it has been received from our end, so kindly process the RMA,

The customer clamed that he has return the items of the order no 6229239387 with the items of order no 6222155324   to aramex all in one box .

we have forworded the issue to warehuase but we did not get any reply.

Regards,
Ezzaldeen

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