Subject: Re: Late Collection // 6228521782 // 1549114
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>
Date: Mon, 14 Dec 2020 03:57:39 -0700 (MST)

Hi Team, 

Please assist in arranging the below collection. Case already escalated to LMG but no response. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 30 November, 2020 13:38:24 
Subject: Late Collection // 6228521782 // 1549114 

Hi Team, 

Problem Statement: Late collection 
Order Date : Sep 29, 2020 
Order ID: 6228521782 
Tracking ID: RP1106201000954 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 11/6/20 5:01 AM however items haven't been collected. We have emailed the courier team multiple times, however no response received from the team. 

Kindly arrange a collection on priority basis. 

Regards, 
Nitesh