Subject: Order not delivered
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 14 Dec 2020 03:50:54 -0700 (MST)

Hi Team, 

Problem Statement: What is the issue (Order not delivered) 
Order Date : 19/11/2020 

Order ID: 6244408281 
Tracking ID: SD000489964 

Assistance Required: Need Urgent Delivery 

Issue Description: As per the hybris the order status is delivered and as per Shipa tracking details the order status is Package Returned 05/12/2020 however customer claims that he did not receive the order . 
kindly assist to resolve the case. 

Regards, 
Shafeeque