Subject: Wrong item delivered / store asked for extra amount at the time of the exchange 9620472559
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ARUNJAY RAJ <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 03:49:27 -0700 (MST)

Hi Jessie, 

Issue description: Wrong item delivered / store asked for extra amount at the time of the exchange 
Order 9620472559 
Item ID: 162431452 
Stores name: Deira city center point branch 
issue description: The customer order for brown color of the item mentioned above, however he received black color. 
When he went to the (Deira city center point branch) he was asked for extra amount. 
The customer is a regular customer and now he is very dissapointed and asking for the exchange without paying extra. 

Please advise. 

Regards 
Shakeeb