Subject: RMA follow up
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 14 Dec 2020 03:37:23 -0700 (MST)

Hi Team, 

Subject: RMA follow up 

Order No: 6230738483 
RMA No: 1000135378 
RMA Tracking No:46377408302 
Ticket No: 1744506 

As per the tracking ID (46377408302), the status of the RMA is only showing that the item has been collected from customer on 09 Nov 2020. It is not showing any other update. We escalated the issue to Aramex three times and did not get any response. Now the customer is asking for refund. 

Assistance required: Kindly do the needful.. 

Best Regards, 
Yasser.