Subject: RE: Refund approval #6249714844
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 09:57:17 +0000

Proceed with goodwill and close.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 14, 2020 10:22 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #6249714844

External email sender, please take precaution.
Hi Jessie,

RMAs 1000284585, 1000284685
Please note that the above RMAs have been deleted and the customer is insisting that he returned items under one them.
We request you to help in getting the AWBs associated with the mentioned RMAs in order to check on the BI publisher if we received any items.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 13, 2020 10:36:25 AM
Subject: Refund approval #6249714844

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1867435
Order Date:  Nov 30, 2020
Order ID: 6249714844
Tracking ID: RMA Deleted in Hybris twice
Total Price: SAR 108

Issue Description: As per customer he returned the items to Aramex, but according the Hypris the AWB deleted twice and customer create AWB on 04/12, therefore we cant able to check if the item returned through online tracking.

Customer's history: the customer with us from 30/11/2020, and placed this order only.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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