Subject: RE: Missing Shipment / Refund approval//Order ID: 6237620752
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 09:12:15 +0000

@Shakeeb Arsalan<mailto:[email-masked]> Please proceed with manual refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 14, 2020 12:05 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Shipment / Refund approval//Order ID: 6237620752

External email sender, please take precaution.
Hi Team,

We need approval to close the following case.
Please assist

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 10:30:31 AM
Subject: Missing Shipment / Refund approval//Order ID: 6237620752

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date :  Oct 31, 2020
Order ID: 6237620752<callto:6237620752>
Tracking ID : 46375547105
Total Price : 119
Concept : LIFESTYLE

Issue Description : The Customer placed the order on  Oct 31, 2020, Customer placed order for 6 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 6 items has been shipped from our side.

The missing item is 160457426 - - Rimmel London Waterproof Kohl Kajal SAR26.44
                                157379414 - - Max Factor Creme Puff Blush  SAR49.00
                                153139588 - - Max Factor 2000 Calorie Dramatic Volume Mascara SAR43.56

Case history : The customer reached out to us on Nov 4, 2020. and we have escalated to warehouse and they have responded saying that all items has shipped from conloc in one carton ECRYD1691011 .

Customer's history : The customer is with us since 6/5/19 and this is his 6th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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